All you’ll ever need to know about Declarative Webhooks and how to get started.

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Creating an Outbound Connection

Step 1 : Callout Template Details

Step 2: Callout Template Headers

Step 3: Callout Template Request Body

Step 3: Callout Template Request Body (JSON Format)

Step 3: Callout Template Request Body (Form-Encoded Format)

Step 4: Callout Template Response Body

Step 4: Callout Template Response Body (JSON Format)

Step 4: Callout Template Response Body (Form-Encoded Format)

Step 5: Callout Template Response Actions

Testing Your Connection

Using Callout Templates

Implementing a Callout Using a Screen Flow

Implementing a Call Using a Record-Triggered Flow (Automatic Trigger)

Implementing a synchronous Callout in a Flow and use the Response Body

Implementing a Callout From a Scheduled Batch

Implementing a Callout Using a Button

Implement a Callout Using Apex

Implementing a Call Using Process Builder (Automatic Trigger)

Creating an Inbound Connection

Step 1: Inbound Template Details

Step 2: Inbound Template Request Body

Step 2: Inbound Template Request Body (JSON Body)

Step 2: Inbound Template Request Body (Form-Encoded Body)

Step 3: Inbound Template Actions

Step 4: Inbound Call Response Body

Step 4: Inbound Call Response Body (JSON Format)

Step 4: Inbound Call Response Body (Form-Encoded Body)

Testing Your Inbound Connection

Using the Inbound Connection

Creating a Callout Sequence

Step 1: Callout Sequence Details

Step 2: Callout Sequence Items

Testing the Callout Sequence

Using Callout Sequences

Initiate a Sequence Using a Record-Triggered Flow (Automatic Trigger)

Initiate a Sequence from a button

Initiate a Sequence Using a Screen Flow

Initiate a Sequence Using Apex

Initiate a Sequence from process builder (Automatic Trigger)

Advanced Settings and Strategies

Using Input Parameters

Advanced settings for building the URL, Headers or Authentication fields

Adding new standard objects to be used as main object in Declarative Webhooks

Using custom defined JSON list of objects (parameter list based on fields)

Manually entered JSON nodes in JSON Builder

Using Apex to generate a node

Build a JWT Token Node for outbound calls

Inbound Call Webhook Validation

Ignore inbound calls based on criteria or header value

Making Key-Value JSON Objects Work Like Lists

Viewing call logs on a record page

Create a callout template using Declarative Webhooks Integration AI Agent

Deployment, Exporting, Importing and Cloning Templates

Administration Page

Declarative Webhooks Integration Library

Declarative Webhooks Release Notes

Declarative Webhooks Integration Library

Starting with version 9.17, Declarative Webhooks introduces the Integration Library: a collection of prebuilt, commonly used integrations that help you get started faster.

How to access it

Open the “Declarative Webhooks Library” tab in Salesforce.

Before using the library, you may need to self-authorize your user. This step is required so the library can create the necessary components in your org, including:

Callout Templates
Inbound Call Templates
Related metadata

Installing an integration

Once authorized, you’ll see a list of available external systems you can integrate with.

Select the system you want to use and review the integration details and the available components. Components are grouped by object or use case to make selection easier.

Choose the templates or metadata you want to install and click “Install selected elements”

The library will install the selected items into your org one by one. For each element, you’ll see:

Installation status
A direct link to the created Salesforce component
Suggested next steps for configuration or usage

After installation

Once the process is complete, the selected integration templates are ready to use in your org. You can immediately start building your workflows using the imported components.

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