Creating an Inbound Connection

Create an Inbound Call Template

Before receiving calls within Declarative Webhooks, you need to set up an Inbound Call Template. An inbound call is a request received through the API from an external system. You will need to execute a few steps in the wizard to define and activate your inbound webhook:

• Step 1: set inbound call template basic details
• Step 2: define inbound call expected request body
  • Define a JSON request body
  • Define a URL Form-Encoded request body
• Step3: define inbound call actions that happen when a call is received
• Step 4: define the response body
  • Define a JSON response body
  • Define a URL Form-Encoded response body

After creating the template, learn how to:

• Test the callout template
• Use the callout template you created to receive calls

Here are some advanced inbound call settings to help you further improve your integration game:

• • Retry the actions based on a call log
  • Advanced settings for Authentication details
  • If you can’t see a specific standard object in the list, here is how you make it available for Declarative Webhooks
  • Using formula in mapping request body nodes and Salesforce fields
  • Using custom defined JSON list of objects (parameter list based on fields)
  • Manually entered JSON nodes in JSON Builder
  • Using Apex to generate a response node
  • Setup inbound calls webhook validation
  • Ignore inbound calls by either a header value or based on a criteria